Refund policy
30-Day Hydrosox Fit Guarantee
We understand that you may need to try Hydrosox on your dog to check the fit.
If the size is not right, we offer one free size exchange within 30 days of delivery.
Light dog hair from an indoor try-on is okay.
To qualify for a size exchange, Hydrosox must only be tried on indoors and must not be:
- Used outdoors
- Heavily worn
- Dirty or wet
- Chewed or damaged
- Stretched out
- Covered in balm, oil, residue, or odor
We may ask for clear photos of the Hydrosox on your dog’s paws so we can help confirm the best size.
Refunds
Unused and unopened items may be returned within 14 days of delivery for a refund.
To be eligible for a refund, the item must be unused, unopened, clean, and in its original packaging.
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return is due to our mistake.
Balm Returns
Unopened balm may be returned within 14 days of delivery.
For hygiene and safety reasons, opened or used balm is final sale and cannot be returned.
If your dog has an unexpected reaction, please stop using the product immediately and contact us. We’ll review the situation and may offer a replacement, store credit, or refund at our discretion.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, missing an item, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we’ll make it right with a replacement, exchange, store credit, or refund.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used balm
- Hydrosox used outdoors
- Heavily worn, dirty, wet, chewed, or damaged Hydrosox
- Products with balm, oil, residue, strong odor, or stains
- Gift cards
- Clearance or final-sale items
How to start a return or exchange
To start a return or exchange, please email us at:
Include your order number, the item you’d like to return or exchange, and the reason for your request.
Please do not send items back without contacting us first. Returns sent without approval may not be accepted.
Policy Abuse
Hydrosox reserves the right to refuse returns, refunds, or exchanges that do not meet the conditions above or appear to be excessive, fraudulent, or abusive.