Shipping Policy

Orders are typically processed within 1–3 business days after payment is confirmed.

Business days are Monday through Friday, excluding major holidays.

During product launches, holidays, or high-volume periods, processing may take a little longer. If there is a major delay with your order, we will do our best to keep you updated.

Shipping rates are calculated and displayed at checkout before you complete your purchase.

Delivery estimates are provided by the carrier and begin after your order has been processed and shipped.

Please note that delivery times are estimates only and may be affected by carrier delays, weather, holidays, incorrect addresses, or other events outside of our control.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Please allow up to 24–48 hours for tracking updates to appear after the carrier receives the package.

Please make sure your shipping address is complete and accurate before placing your order.

Hydrosox is not responsible for orders shipped to an incorrect address entered at checkout.

If you notice an address mistake, please contact us as soon as possible at Support@grawrpets.com. We can only update the address if the order has not already been processed or shipped.

Once a package is marked as delivered by the carrier, Hydrosox is not responsible for lost or stolen packages.

If your tracking shows delivered but you have not received your package, please check with household members, neighbors, your building office, or the carrier first.

If your package appears lost in transit or tracking has not updated for several days, contact us and we will help review the situation with the information available.

If your order arrives damaged, missing an item, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once reviewed, we’ll make it right with a replacement, exchange, store credit, or refund when appropriate.

Some products, such as new product launches or coming-soon items, may have separate production or shipping timelines.

If an item is listed as preorder, coming soon, or backordered, the estimated shipping timeline will be shown on the product page or communicated by email when available.

If your order includes both in-stock and preorder items, they may ship separately depending on availability.

If international shipping is available at checkout, customers are responsible for any customs duties, taxes, import fees, or brokerage fees required by their country.

International delivery times may vary depending on customs processing and the destination country.

If you have questions about your shipment, please email us at:

Support@grawrpets.com

Please include your order number so we can help you faster.